Call-center

To the consumers of electric power day and night

From the 1st of March, 2014 in the company «Khmelnytskoblenergo» is working contact center (CALL-CENTER). It's a specialized department that handles consumer appeals and complaints, also it informs consumers of electric power via voice communication channels.

All calls to multichannel toll free number 0 800 50 50 62 from fixed and cell phones in Ukraine are free of charge, as for calls to multichannel city number (0382) 75 52 00 – it will be charged according to current rates of city or long distance calls.

Email: call-center@hoe.com.ua

The call center provides consumers of electric power with information and consulting services. By calling to call-center, a recipient can obtain information automatically or via direct communication with operator. Automatic self-service menu allows the recipient to obtain information by pressing the corresponding key on the telephone:

1 - personal account;
2 - tariffs for household consumers;
3 - information about breaks in power supply;
4 - timetable of «Khmelnytskoblenergo» departments;
5 - power grid connection procedure;
6 - to leave suggestions or complaints;
0 - to connect the operator.

If the recipient didn't choose any key menu but stayed on line – he automatically gets connected with call-center operator. Also voice menu can be controlled by pressing the necessary keys, to interrupt it's listening.

The call-center phone numbers will be periodically notified in the media and constantly published on the bills for consumed electric energy.

CONTACT CENTER (CALL-CENTER)
JSC «
Khmelnytskoblenergo»
day and night - 0800 50 50 62 or (0382) 75 52 00

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