In order to provide regional household consumers with comprehensive consultations in solving different kinds of questions concerning electric power supply, to improve cultural level of relations and consumer service in JSC «Khmelnytskoblenergo» is working Information - Consulting Center (ICC).
The experts of Information - Consulting Center provide free information and consultations about the quality, conditions and schedule of electric energy consumption, services related to its supply, tariffs, exemptions, bills for consumed electric energy.
In order to examine and solve arguable situations between energy supplier and consumer, to prepare conclusions on the issues that arose from dissatisfaction of the complainant (the applicant) with a written response from energy supplier to a written request of the complainant (the applicant), there is a commission, that works in the Information - Consulting Center. It consists of representatives from the regional office of the National Energy Regulatory Commission (NERC), inspection of the State energy supervision in the Khmelnytsky region and JSC «Khmelnytskoblenergo».
Also for the consumer convenience at the Information - Consulting Center there is a helpline phone number (0382) 69-53-49, which can be used for anonymous report of the facts of stealing the electricity or electrical equipment and illegal actions of the company employees.
WORKING HOURS:
Monday - Thursday: 8:00 to 17:15
Friday: 8:00 to 16:00
Lunch: 12:00 to 13:00
WEEKEND: Saturday and Sunday
OUR ADRESS:
tel/fax: (0382) 69-53-49, 69-52-27
Е-mail: ikc@hoe.com.ua
The head of the Information - Consulting Center of JSC «Khmelnytskoblenergo» Sergiy Irhin
